How to Spa

This guide will help you make the most of your time with us, in a relaxing and regenerating way. Please read our suggestions and if you have any questions do not hesitate to contact us.


Covid-19 restrictions

Due to the Covid-19, the access to the Spa is regulated by the following restrictions:
– Turkish bath is closed
– Maximum number of guests allowed at the same time, for each slot: 6
– Reservation is mandatory
– Mask, temperature check and hand sanification are mandatories to access to the Spa
– Use of Spa is allowed for a maximum of two hours
– Access to the spa is regulated by pre-established timetable:
Slot 1: 10.30 am – 12.30 pm
Slot 2: 1.00 pm – 3.00 pm
Slot 3: 3:3o pm – 5:30 pm
Slot 4: 6:00 pm – 8:00 pm


Arrival at the Spa

It is advisable to arrive at the spa reception on time, so that treatments can start on time and that you can take advantage of the structure and relax completely.


Comfort and Privacy

Please respect the other Guests, their privacy and serenity by not using mobile phones, cameras or photographic equipment inside the Spa, also avoiding excessively noisy or disturbing behavior


What to bring

Swimwear must be worn in the Spa (included in the sauna). For your comfort we will provide you with a bathrobe, a towel and slippers to use during your stay in the Spa. Lockers are at your disposal available for your personal items, however we suggest you do not leave valuables and jewels inside the lockers.


Smoke

It is NOT allowed to smoke (including electronic cigarettes) inside the Spa.


Cancellation policy

A 100% cancellation fee will be charged for any Spa treatment or Spa experience not cancelled, for enrollment, at least 24 hours before the appointment.


Age requirements

Access to the Spa is allowed only to those who are at least 13 years old, and up to 18 must be accompanied by a parent or legal guardian.
Sauna, Treatments and Massages are allowed only to those who are at least 16 years old.


Our suggestions

At time of booking, we invite you to inform our staff of any health problems and for pregnant women the month of pregnancy. Some treatments may not be recommended.


Alcohol

In order not to compromise the therapeutic value of the treatment or the Spa experience, we invite you not to take alcohol before entering the Spa

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